How we collect, use, and protect your personal information on OneSpotty Marketplace
Last Updated: April 8, 2026
Welcome to OneSpotty Marketplace. We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform, website, and mobile applications.
Please read this privacy policy carefully. By accessing or using OneSpotty, you acknowledge that you have read, understood, and agree to be bound by all terms outlined in this policy.
Our Commitment to You
OneSpotty will never sell your personal information to third parties. We only use your data to provide and improve our services, and to keep our marketplace safe and secure.
When you use OneSpotty, we collect the following information that you voluntarily provide:
| Information Type | Examples | When Collected |
|---|---|---|
| Identity Data | Name, Surname | Account registration |
| Contact Data | Phone number, Email address, Delivery address | Registration, order placement |
| Payment Data | EcoCash details (phone number) | Payment processing, withdrawals |
| Profile Data | Username, password, profile picture (optional) | Account setup and management |
| Transaction Data | Orders, purchases, sales history | Using marketplace services |
What We DON'T Collect
OneSpotty does NOT collect sensitive information such as ID numbers, date of birth, financial account details (beyond EcoCash number), or biometric data. We only collect what's necessary to provide our services.
When you visit or use OneSpotty, we automatically collect certain information about your device and usage:
Why We Collect This
This information helps us improve our platform, fix technical issues, understand how users interact with our services, and enhance your overall experience.
We use the information we collect for the following purposes:
Process orders, payments, and deliveries. Manage your account and provide customer support.
Protect against fraud, unauthorized transactions, and other liabilities. Verify identities when needed.
Send order updates, respond to inquiries, provide customer support, and share important notices about your account.
Analyze usage patterns, fix technical issues, and enhance user experience on our platform.
Comply with applicable laws, regulations, and legal processes when required.
Send promotional offers and updates (only with your consent, and you can opt out anytime).
We may share your information with the following categories of third parties only as necessary to provide our services:
Data Sharing Commitment
We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes. Ever.
OneSpotty uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device.
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
Cookie Management
To manage cookies, go to your browser preferences. You can also clear existing cookies at any time through your browser settings.
You have the following rights regarding your personal information:
Request a copy of the personal information we hold about you.
Correct inaccurate or incomplete information in your profile.
Request deletion of your account and associated data.
Limit how we process your data in certain circumstances.
Object to processing for direct marketing purposes.
To exercise any of these rights, please contact us at privacy@onespotty.com or visit your account settings to update information directly.
We implement appropriate technical and organizational measures to protect your personal information:
No Method is 100% Secure
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to protect your account with a strong password and never share your login credentials.
OneSpotty does not restrict users based on age. However, we strongly recommend that parents and guardians supervise minors when using our platform. Parents should guide their children on safe online practices, responsible spending, and appropriate use of marketplace services.
We encourage parents to:
If you are a parent or guardian and have concerns about your child's use of OneSpotty, please contact us for assistance.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:
When we no longer need your information, we will securely delete or anonymize it.
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by:
We encourage you to review this policy periodically. Your continued use of OneSpotty after changes constitutes acceptance of the revised policy.
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Response Time
We aim to respond to all privacy inquiries within 48 hours.