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Frequently Asked Questions

Quick answers to common questions about OneSpotty

My Orders

View your order history and track status

Contact Support

Get help from our customer service team

Become a Seller

Open your shop on OneSpotty marketplace

Orders

How to Place an Order

Browse products, add items to cart, and complete your purchase securely.

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Modifying or Cancelling Orders

Change or cancel your order before it's processed.

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Order History

Access your complete order history at order.php

View My Orders

Payments

Accepted Payment Methods

OneSpotty accepts:

Cash SpottyPay EcoCash
Payment Security

How OneSpotty protects your payments and ensures secure transactions.

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Payment Confirmation

View payment status in your order history at order.php

Check Orders

SpottyPay Wallet

When you pay, funds go to SpottyPay Wallet first. Payment to sellers is only released after they mark order as "Out for Delivery". This protects your purchase.

Delivery

City Deliveries

Minutes or less than 1 hour

Nationwide

24 to 32 hours

Delivery Areas

We deliver to all cities and towns nationwide within 24-32 hours.

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Delivery Costs

Delivery fees are negotiated directly between you and the delivery agent.

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Delivery Fee Notice

Delivery fees are negotiated directly between you and the delivery agent. OneSpotty does not charge delivery fees - you only pay the agreed amount to your delivery agent.

Returns & Refunds

Return Policy

Learn about our return policy and how to return items.

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Refund Process

How refunds work and how long they take to process.

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Damaged or Wrong Items

What to do if you receive damaged, defective, or incorrect items.

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Account Management

Creating an Account

Sign up at signup.php to create your OneSpotty customer account.

Go to Sign Up
Password & Security

Change password and manage account security at profile.php

Go to Profile
Account Settings

Update profile and contact information at profile.php

Update Settings

Frequently Asked Questions

How do I track my order?

You can track your order by visiting order.php and viewing your order history. Click on the specific order to see real-time tracking information. You'll also receive SMS updates at key delivery stages.

What payment methods are accepted?

OneSpotty accepts Cash, SpottyPay wallet, and EcoCash. All payments are processed securely.

How long does delivery take?

City deliveries are completed in minutes or less than 1 hour. Nationwide deliveries take 24 to 32 hours.

How do I return an item?

To return an item, go to order.php, find your order, and follow the return instructions. Refunds process within 3-5 business days after return is received.
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Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Email Support

support@onespotty.com

Send Email

Phone Support

+263 78 570 1529

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Visit Us

2231 Ishwa Road, MorningSide, Marondera

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